Frequently Asked Questions

Please pay only as shown on your invoice. Depending on your country, your invoice shows either the bank account of Mirza Enterprises Co., Ltd. in Japan, or the business account of a local agent or broker appointed by Platinum Auto Japan and named on the invoice, who will give you a receipt. We never ask you to pay into a personal account. If you are unsure about any payment detail, confirm it before you pay by contacting us at info@platinumautojapan.com or +92 319 6689066, or contact Mirza Enterprises at info@mirzaenterprises.jp or +81 90 6178 1993.

Select an available car from our stock or submit an auction request. We provide the complete Japanese auction inspection sheet and a calculated CIF quote to your destination port before any deposit or bid is finalized. A deposit confirms your order. The balance of the price is due within 10 days after your vehicle is shipped; if it is not paid, the order may be cancelled under our written terms. Payment instructions are on your invoice.

CIF covers Cost, Insurance, and Freight: the vehicle purchase cost in Japan, Japanese inland transport to port, export customs clearance, roadworthiness inspection certificate, marine cargo insurance, and ocean freight to your destination port.

An auction sheet is an independent vehicle inspection report prepared on the morning of auction by certified Japanese assessors. It assesses exterior panels, interior cleanliness, structural repairs, and verifies official odometer mileage.

We arrange Roll-on/Roll-off (RoRo) ocean carrier service and 20ft/40ft container shipping from Yokohama, Nagoya, and Kobe ports. RoRo is the most economical method for passenger vehicles and SUVs.

For each vehicle, once the costs for your order are paid, we email you the documents needed for clearance: the export certificate, commercial invoice and surrendered bill of lading, issued by Mirza Enterprises Co., Ltd.

Once booked, buyers log into the customer portal to track shipment milestones: yard arrival, inspection status, vessel name, booking number, departure date (ETD), and estimated arrival date (ETA).