Terms & Refund Policy
Clear guidelines on order deposits, vehicle purchasing, export fulfillment, payment instructions, balance timelines, and refund conditions.
1. Role of Platinum Auto Japan & Exporter Identity
Platinum Auto Japan is a sales and customer-support business based in Karachi, Pakistan, registered with FBR. We are authorized by Mirza Enterprises Co., Ltd. of Saitama, Japan, to promote Japanese used vehicles under the Platinum Auto Japan name, find customers through online marketing, and support them from enquiry to delivery.
We are not a Japanese company and do not export vehicles ourselves. Vehicles are purchased at Japanese auctions, exported and shipped by Mirza Enterprises Co., Ltd. Our role is to understand what you need, quote the price, place your order with Mirza, and keep you informed until the car reaches your port.
2. Deposit, Balance and Refunds
A deposit confirms your order. The deposit amount is shown on your invoice. Upon receipt of your confirmed deposit, Mirza Enterprises Co., Ltd. purchases the vehicle at a Japanese auction on your behalf or secures it from available stock.
The balance is due within 10 days after your vehicle is shipped. If it is not paid in that time, the order may be cancelled and handled in accordance with the terms and conditions stated on your invoice and communicated to you.
Your deposit is refundable under the following conditions:
- If the targeted vehicle cannot be purchased at auction within agreed parameters.
- If the order cannot be fulfilled as agreed.
Refunds are handled by Platinum Auto Japan and the local agent or broker that received your payment. Where an order has not been shipped, Mirza Enterprises Co., Ltd. returns the cost of that order. Refunds are paid within 30 to 60 days to the account the payment came from.
Prices are CIF to your named port unless your invoice says otherwise.
These terms are governed by the laws of Japan.
3. Payment Instructions & Security
Please pay only as shown on your invoice. Depending on your country, your invoice shows either the bank account of Mirza Enterprises Co., Ltd. in Japan, or the business account of a local agent or broker appointed by Platinum Auto Japan and named on the invoice, who will give you a receipt. We never ask you to pay into a personal account.
If you are unsure about any payment detail, confirm it before you pay by contacting us at info@platinumautojapan.com or +92 319 6689066, or contact Mirza Enterprises at info@mirzaenterprises.jp or +81 90 6178 1993.
Have questions regarding your invoice or terms?
Please contact info@platinumautojapan.com or +92 319 6689066 with any question before paying.